Whether you’re waiting on a shipment or dealing with a delivery mishap, here is the breakdown of how to handle your order with NelaCeramics based on their current policies:
Because this is a small studio with limited production capacity, timing depends on current inventory:
In-Stock Items: Shipped promptly.
Out-of-Stock Items: Can take 2 to 4 weeks to be ready for shipment.
Personalized Orders: Require 4 to 6 weeks of lead time.
Communication: The studio will email you to keep you updated on your order’s progress.
If your piece didn’t survive the trip, follow these steps within 24 hours of delivery:
Take a Snapshot: Photograph the broken piece while it is still inside the box. This is required for the studio to file a claim with the Post Office.
Contact the Studio: Reach out immediately via email to report the damage.
Resolution: Once the claim is processed, they will either replace the item at no cost or reimburse you for the cost of the item.
To keep your stoneware in top condition, keep these safety tips in mind:
Food Safety: Most glazes are dinnerware safe, particularly on surfaces that touch food.
Dishwasher: Most items are dishwasher safe except for saltshakers (which should only be wiped with a damp cloth on the outside).
Microwave: It is recommended not to use the microwave frequently, as it can cause the glaze to crackle over time, making the piece fragile.
For more specific details on returns, you can visit the Refund and Returns Policy page.